An agentic AI customer service agent that actually resolves
Deflect repetitive tickets across every channel with an agent that answers from your data, completes multi-step tasks, and escalates the rest with full context — not just another deflection bot.
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Shiprocket · live lookup
78%
Auto-resolved
<2s
First reply
7
Channels
Support volume scales faster than headcount
Most chatbots only handle the easy questions and dump everything else on your team with no context — so agents repeat themselves, queues grow, and CSAT slips. An agentic AI customer service agent resolves far more on its own, completes the multi-step tasks a scripted bot can't, and makes the handoffs that remain effortless by passing the full conversation, intent, and customer record to a human in the same thread.
Built for support teams that want resolution, not just deflection.
Answers, resolves, and escalates — across every channel
Answers across channels
Handles WhatsApp, SMS, email, voice, web chat, Instagram and Messenger from one inbox, grounded in your knowledge base so every reply matches your policies.
Resolves, not just routes
Completes multi-step tasks like order lookups, status changes, address edits and refunds through your connected tools — not just canned replies or 'type MENU for options'.
Escalates with context
When a human is genuinely needed, it hands off in the same thread with the full history, a one-line intent summary, and the next best action already queued.
Learns your business
Trained only on your help center, PDFs, past tickets and website — so it answers from approved sources and says so when it doesn't know, instead of inventing a policy.
Customers get instant answers; your team gets its focus back
Customers
Get accurate answers at any hour, in their own language, with no queue for something simple.
Your team
Stops repeating itself and spends its time on the conversations that actually need judgment.
CSAT
Rises because resolution — not deflection — becomes the default outcome.
Captain AI vs a deflection bot vs helpdesk macros
Most 'AI' support tools deflect the easy questions and hand your team the rest with no context. Here's where an agentic agent pulls ahead.
| Feature | Captain AI | Deflection chatbot | Helpdesk macros |
|---|---|---|---|
| Resolves multi-step tasks (lookups, status changes, refunds) | Partial | ||
| Works across 7 channels from one inbox | Partial | ||
| Grounded in your data, no invented answers | Partial | ||
| Works without pre-built journeys or decision trees | |||
| Full-context human handoff in the same thread | Partial | ||
| Answers in 100+ languages | Partial | ||
| Takes real actions via connected tools |
Comparison reflects typical alternatives. 'Deflection chatbot' = an FAQ/keyword bot; 'helpdesk macros' = saved replies and rules inside a ticketing tool.
One agent, one platform, one customer record
Unlike a single-channel bot, this agent works everywhere your customers are, shares one inbox with your team, and runs on the same platform as your SMS, WhatsApp, email and voice campaigns. So the conversation, the customer history, and the actions all live in one place — and the agent can act, not just answer.
Common questions
Straight answers, no sales spin.
No. It handles routine volume so your team handles the work that needs judgment — refunds beyond policy, complaints, VIP accounts. You set exactly when it escalates.
Yes. It completes multi-step tasks across your connected tools — order lookups, status changes, refunds, ticket creation — not just send canned replies.
Connect your channels and data, set your handoff rules, and go live in days — no code, no pre-built journeys to maintain.
It answers only from sources you approve, and every reply traces back to its source document. When it isn't confident, it asks a clarifying question or hands off to a human.
Resolve more tickets without adding headcount.
Put an agentic AI customer service agent on every channel, grounded in your own data, with clean handoff to your team. Start free with ₹60 credit.