Team email that doesn't feel
like a shared mailbox.
A shared inbox with assignments, internal notes, and automation — the collaboration teams move to Front and Help Scout for, without the per-seat price tag.
- 01Step 1
Forward your support@ address
Point your existing Gmail or Outlook support@ to SMSLocal instead of scattered agent inboxes. Customers keep emailing the same address.
- 02Step 2
Assign to a teammate
Anyone can pick up, assign, or hand off a conversation — so every email has one clear owner and nothing gets answered twice.
- 03Step 3
Add private notes
Discuss a reply internally with notes and @mentions on the thread. The conversation stays internal — the customer only sees the final answer.
- 04Step 4
Automate the boring stuff
Auto-tag, auto-route, and auto-close conversations based on rules, so your team spends its time on the emails that actually matter.
Shared inbox software features on every plan.
Free gives you the basics — a real shared inbox, assignments, and notes. Starter and above unlock automation, SLAs, multi-channel, and custom templates.
| What's included | FreeFREE FOREVER | Starter+ | Growth+ |
|---|---|---|---|
| Shared email inboxes | 1 | 5 | Unlimited |
| Assignments & private notes | |||
| @mentions & collision detection | |||
| Per-agent email signatures | |||
| Customer 360 context | Basic | ||
| SLA targets & priority routing | |||
| WhatsApp, SMS & voice in the same inbox | Basic | ||
| Audit logs & role-based access |
Tier inclusions reflect current plan packaging and may change. See full pricing →
One shared inbox your whole team works from.
Everyone works the same support@ address together — assigning, mentioning, and resolving in one place, with full customer context and a trail behind every decision.
Assign
One click gives a thread a clear owner — no more orphaned emails.
Reassign
Hand off with full context attached; nothing gets re-explained.
Mention teammates
Pull in an expert mid-thread without leaving the inbox.
Private notes
Discuss internally on the thread — invisible to the customer.
Track activity
A timestamped trail of every reply, note, and assignment.
Manage priorities
Flag urgent threads so they jump to the front of the queue.
Teams that switched, stayed.
Honest quotes from teams who made the switch to SMSLocal.
Moving support@ into one shared SMSLocal inbox ended the double replies overnight. Every email has a clear owner now, and the private notes keep the back-and-forth off the customer thread.
Neha Joshi
Customer Success Lead · Niyo, Mumbai
We set up the shared inbox, connected our support@ address, and had the team assigning threads the same day. The automation rules saved us hours in the first week alone.
Rahul Nair
Founder · LogiTrack, Bengaluru
Moving support@ into one shared SMSLocal inbox ended the double replies overnight. Every email has a clear owner now, and the private notes keep the back-and-forth off the customer thread.
Neha Joshi
Customer Success Lead · Niyo, Mumbai
We set up the shared inbox, connected our support@ address, and had the team assigning threads the same day. The automation rules saved us hours in the first week alone.
Rahul Nair
Founder · LogiTrack, Bengaluru
Moving support@ into one shared SMSLocal inbox ended the double replies overnight. Every email has a clear owner now, and the private notes keep the back-and-forth off the customer thread.
Neha Joshi
Customer Success Lead · Niyo, Mumbai
We set up the shared inbox, connected our support@ address, and had the team assigning threads the same day. The automation rules saved us hours in the first week alone.
Rahul Nair
Founder · LogiTrack, Bengaluru
Moving support@ into one shared SMSLocal inbox ended the double replies overnight. Every email has a clear owner now, and the private notes keep the back-and-forth off the customer thread.
Neha Joshi
Customer Success Lead · Niyo, Mumbai
We set up the shared inbox, connected our support@ address, and had the team assigning threads the same day. The automation rules saved us hours in the first week alone.
Rahul Nair
Founder · LogiTrack, Bengaluru
Common questions, straight answers.
Can I send emails from my own domain?
Yes. Connect your existing support@ address and replies go out from your own domain — customers keep emailing the same place, and every message lands in your shared SMSLocal inbox. No new address to announce, no migration.
How many email inboxes can I have?
The Free plan includes 1 shared email inbox. Starter and above unlock unlimited inboxes, so you can run separate addresses for support, billing, and sales from the same workspace.
Can multiple agents use the same inbox?
That's the whole point. Your team replies from one shared address with collision detection, assignments, and private notes — so no two agents answer the same email.
Does it work with Gmail and Outlook?
Yes. Gmail (Google Workspace), Outlook / Microsoft 365, Zoho, Fastmail, and any standard IMAP/SMTP provider connect in a few clicks.
What about HTML formatting and attachments?
Full rich-text and HTML formatting is supported, along with inline images and attachments — send and receive invoices, screenshots, and shipping labels right on the thread.
Free, no credit card.
Try shared email free — one email inbox on Free, unlimited inboxes from Starter, with assignments, private notes, and automation rules built in.