Customer support for SaaS teams.
Onboarding, retention, expansion, and churn alerts in one inbox. SSO and audit logs on Pro (₹15,999). Replace Intercom + Zendesk.
customer · mike-chen
Customer 360Mike Chen
CEO @ Acme
MRR
₹3.5L/mo
Subscription
Growth Annual
Lifecycle
Customer
High churn risk
AI Captain
Churn risk detected. Mentioned "cancel" 3 times this week.
Built for the full customer lifecycle.
Activation, retention, and expansion — every stage handled in one inbox. Turn each play on as your team grows.
Onboarding nudges
Auto-trigger live chat the first time a user lands on the dashboard, then guide them through setup, step by step.
- First-login trigger
- Guided setup flow
- 85% week-1 activation
Churn risk alerts
Stripe shows MRR and subscription status inline. AI Captain flags conversations with cancel intent before renewal.
- MRR & plan inline
- Cancel-intent detection
- Auto-tag at-risk accounts
Expansion plays
AI Captain spots upgrade-ready signals — rising usage, team growth — and routes them to your customer success team.
- Usage & growth signals
- Upsell-ready scoring
- ₹40L MRR captured
Bug triage
Linear integration. Convert a conversation into a tracked issue in one click — no copy-paste, no lost context.
- One-click Linear issue
- Context preserved
- 2.3s avg time to ticket
One customer profile. Complete context.
Every conversation connected with business context — so your team always knows who they're talking to and what's at stake.
Mike Chen
CEO @ Acme
₹3.5L/mo
Growth · annual
Evangelist
Expansion-ready
High · 82
3× cancel signals
2 · P1+P2
ACM-1284
+38% MoM
Invoice paid
SaaS integrations.
Connect the tools your team already uses.
HubSpot
Deals and lifecycle stages
Stripe
Subscription, MRR & churn data
Salesforce
Enterprise CRM sync
Segment
Customer event streams
Linear
Bug & issue tracking
Notion
Knowledge base sync
Slack
Team notifications
HubSpot
Deals and lifecycle stages
Stripe
Subscription, MRR & churn data
Salesforce
Enterprise CRM sync
Segment
Customer event streams
Linear
Bug & issue tracking
Notion
Knowledge base sync
Slack
Team notifications
Teams that switched, stayed.
The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver.
Neha Joshi
Engineering Lead · Razorpay, Mumbai
Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat.
Vikram Mehta
VP Support · fintech SaaS, Mumbai
We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good.
Rahul Nair
Founder · LogiTrack, Bengaluru
The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver.
Neha Joshi
Engineering Lead · Razorpay, Mumbai
Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat.
Vikram Mehta
VP Support · fintech SaaS, Mumbai
We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good.
Rahul Nair
Founder · LogiTrack, Bengaluru
The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver.
Neha Joshi
Engineering Lead · Razorpay, Mumbai
Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat.
Vikram Mehta
VP Support · fintech SaaS, Mumbai
We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good.
Rahul Nair
Founder · LogiTrack, Bengaluru
The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver.
Neha Joshi
Engineering Lead · Razorpay, Mumbai
Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat.
Vikram Mehta
VP Support · fintech SaaS, Mumbai
We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good.
Rahul Nair
Founder · LogiTrack, Bengaluru
Roles, SSO, HIPAA — straight answers.
Yes, on Pro and Enterprise. Define permissions per role: agent, supervisor, billing-only, read-only — all scoped by inbox, team, and action.
Yes. SAML and OIDC single sign-on is available on Pro, alongside RBAC and audit logs — enforce your identity provider and provision agents centrally.
HIPAA-aligned controls (encryption at rest/in transit, access logs, RBAC) are available on Enterprise, and a BAA can be arranged for qualifying healthcare workloads.
Replace Intercom + Zendesk with one customer platform.
Give your SaaS team the context, automation, and AI tools needed to build stronger customer relationships.