AI agents · Captain AI
AI WhatsApp agents that reply in your customers' language.
Captain AI is a multilingual AI agent for customer support. It replies on WhatsApp in eight Indian languages, 24/7, learns from your own content and hands off to a person the moment one is needed.
AI agents grounded in your content
“Your refund starts the moment we receive the return.”Return policy.pdf
Every answer comes from a source you approved.
Your AI agent knowledge base is built only from your own documents. No public web scraping, no generic training data leaking through. If Captain is not sure, it says so and offers a person.
FAQ PDFsPolicy documentsProduct catalogue CSVPast chat transcriptsWebsite pages
What AI agents do
An agent that thinks, acts and knows when to step back.
Multilingual replies in Indian languages
It follows customers who mix languages in one message and replies in the script they opened with, so the chat never feels translated.
Reads intent and escalates
It spots frustration, routes each customer support conversation to the right team and escalates the moment your rules say so.
Summarises and hands off
Long threads become a one-line recap with the next best action, saved to the customer's profile and synced to your CRM.
Stays inside your content
Replies come from your FAQs, policies and catalogue, in your tone. When it does not know, it says so and offers a person.
AI agent use cases
AI agent use cases for support, sales and bookings.
Customer service
Deflect repetitive tickets across every channel and escalate the rest with full context.
See how it worksCustomer
“Where is my parcel?”
Captain
It is out for delivery and should reach you by 6 pm today.
One AI agent, every channel
One answer, delivered the way each channel needs it.
The same Captain answers on WhatsApp, SMS, email and voice, 24/7, from the same knowledge and under the same rules.
Official Business API
Your refund starts the moment we receive the return.
Delivered and read
SMS and RCS
DLT-compliant and branded
Your refund starts once we receive your return. Reply HELP for support.
Short and plain, kept within one message
Triage, draft and send
Subject
About your refund
Hello, your refund starts the moment we receive the return.
Voice
Hand over full context
“Your refund starts the moment we receive the return.”
- Answers from your own knowledge
- Follows your handoff rules
- Takes actions in connected apps
- Logs every step for audit
Routine questions are resolved by Captain. Everything else reaches your team with the transcript pinned, the intent summarised and a reply suggested. Billing comes from one wallet.
How to set up an AI agent
From your documents to your first auto-resolved chat.
- 01
Train on your knowledge
Add FAQ PDFs, policy documents, catalogue CSVs and past transcripts. Every answer traces back to a source.
- 02
Set your handoff rules
Decide by intent, customer tag or time of day when a person steps in, and what Captain says when unsure.
- 03
Connect your channels
Captain plugs into your existing WhatsApp, SMS, email and voice inbox. No new numbers, no migration.
- 04
Go live
Start with one use case, watch the chats in the shared inbox and widen the agent's remit as trust grows.
AI agent API
One REST API, one token.
The same stack as the rest of SMSLocal, so your engineers learn it once.
$ POST /v1/agents/respond
- Webhooks
- Inbound, handoff and action events
- Knowledge
- PDF, DOCX, CSV and URL
- Actions
- 300+ Composio app connectors
- Auth
- OAuth 2.0 bearer tokens
Common questions
Straight answers, no sales spin.
AI agents are software that understand a request, decide what to do and act on it. Captain AI is the AI agent built into the SMSLocal inbox: it answers customer questions 24/7 from your own knowledge in Indian languages, takes real actions across your connected apps, routes conversations and hands off to a person with full context.
Yes. Captain reads customers who mix languages in one message, such as Hindi in Latin script or English with Tamil, and replies in the script they opened with. It supports eight Indian languages without a separate translation step, so a Hindi WhatsApp bot and a Tamil one are the same agent.
You set rules per intent, customer tag or time window. Common triggers are refunds, complaints, VIP accounts or after-hours messages. Captain pauses and pings your team, and the person opens the same thread with the transcript pinned, the intent summarised and a suggested reply ready.
Captain answers only from sources you approve, and every reply traces to its source document. When it is not confident, it follows the fallback you configure: escalate, ask a clarifying question, or quote the closest source and offer a person.
Yes. Captain attaches to your existing WhatsApp Business API number. There is no separate chatbot number and no customer-facing migration. It works across your SMS, email and voice channels too.
Pay as you go from a single wallet, per resolved conversation on top of Meta's standard WhatsApp fees, with no per-agent monthly platform fee and unlimited agent seats. See the pricing page for current rates.
Conversations are TLS-encrypted, the knowledge base is workspace-isolated, every answer traces to a source document and every action Captain takes is logged. For banking and healthcare we also offer audit log exports and on-request data-retention controls.
Put Captain AI on your support inbox.
Connect your apps, train it on your documents, let it reply in eight Indian languages, and hand off to your team only when it matters.