Captain AI doesn't just reply —
it resolves the conversation.
The agent inside your support inbox — answers in 8 Indian languages, takes real actions across 300+ apps, and hands off to a human the moment it's needed.
SMSLocal AI Agent
Online · 8 Indian languages
- Priya (Mumbai)Hindi · 10:42
Order कब आएगा? #SL-48219
- AI reply10:42
Namaste Priya! Aapka order #SL-48219 kal sham 5 baje tak pahunch jaayega. Tracking: smsl.in/t/48219
Source: Shiprocket · live lookup
- Ravi (Chennai)Tamil · 10:44
Return policy என்ன? 15 நாட்கள் இருக்கா?
- AI reply10:44
வணக்கம் Ravi. ஆம், purchase-க்கு பிறகு 15 நாட்கள் return window உண்டு. Original packaging-ல் இருக்க வேண்டும்.
Source: Policy doc v3.2
- Anita (Bengaluru)English · 10:47
I want to raise a complaint about a damaged product. This is urgent.
- Meera (Support) · human10:48
Hi Anita, I'm Meera from SMSLocal. I have the full chat already — let me fix this for you right now.
Handed off with full transcript · 00:06 response
Auto-resolved
78%
Avg reply
<2s
Languages
8
An agent that thinks, acts, and knows when to step back
Answers, grounded in your content
Replies from your FAQs, policies, catalog and past chats — in your tone, only from sources you approve. When it doesn't know, it says so and offers a human instead of inventing an answer.
Takes real action across 300+ apps
Through Composio it looks up contacts, invoices and orders, updates a Razorpay order, issues a refund, raises a ticket, or links a Linear bug — resolving the request end-to-end, not just describing it.
Reads intent, routes and escalates
Detects churn and frustration signals, scores risk, auto-routes each conversation to the right team, and escalates to a human the instant your rules say so.
Summarizes, logs and hands off
Turns long threads into a one-line recap with the next best action, saves it to the customer's profile, and hands your team a fully briefed conversation.
See Captain AI in action for your team
Dive into a specific use case to see exactly how the agent works for that workflow.
Customer Service
Deflect repetitive tickets across every channel and escalate the rest with full context.
Sales
Recommend products, recover carts, and guide buyers to checkout inside the conversation.
Booking
Schedule appointments inside the chat, check availability, and send automatic reminders.
Lead Qualification
Capture, qualify, score, and route hot leads to your team — synced to your CRM automatically.
Agent Builder
Build, train, and launch AI agents visually — no code, no developers, no waiting.
Built to deflect the repetitive, escalate the rest
Typical results once Captain AI is trained on your content and connected to your order and support data.
78%
of routine chats auto-resolved before a human is needed
<2s
median first reply, day or night, every day of the year
300+
apps Captain can read from and act in, via Composio
8
Indian languages, with code-switching handled natively
Captain works wherever your customers message
The same agent, knowledge and actions across every channel — on your existing numbers, billed from one wallet.
Official Business API — broadcasts, support, and the AI agent on one number.
SMS & RCS
DLT-compliant SMS and branded RCS from the same agent and wallet.
Triage, draft and send email replies inside the same shared inbox.
Voice
Hand a voice call the full context the chat agent already gathered.
Give Captain the keys to your whole stack
Connect with one-click OAuth and Captain can look up and act on live data — 300+ apps across 20 categories. Razorpay alone exposes 42 actions like update order, update invoice and update payment link.
CRM
HubSpot · Salesforce · Pipedrive
Finance & payments
Razorpay · Stripe · QuickBooks
E-commerce
Shopify · WooCommerce
Helpdesk
Zendesk · Freshdesk · Intercom
Comms & docs
Gmail · Slack · Notion
Dev & data
GitHub · Sentry · Supabase
From connected apps to first auto-resolution — in an afternoon
- 01Step 1
Connect your apps
One-click OAuth to 300+ tools via Composio. Captain inherits the right scopes to read and act — CRM, payments, e-commerce, helpdesk and more.
- 02Step 2
Train on your knowledge
Drop in your FAQ PDFs, policy docs, catalog CSVs and past transcripts. Indexed in minutes, and every answer traces back to a source document.
- 03Step 3
Set the guardrails
Custom roles scope what Captain can touch, SLAs set response and resolution targets, and handoff rules decide exactly when a human steps in.
- 04Step 4
Go live across channels
Captain plugs into your existing WhatsApp, SMS, email and voice inbox. No new numbers, no customer-facing migration.
An agent your support lead can actually defend
Trained only on sources you approve
Captain answers from your uploaded docs, catalog, and past transcripts — nothing else. Every reply surfaces the exact source document in the back office so your QA team can verify grounding. No public web scraping, no generic training data leaking through.
Opened items can be returned within 15 days if the original packaging is intact.
Code-switching and transliteration, handled natively
Customers in India routinely code-switch inside a single message — Hindi words in Latin script, English mixed with Tamil, transliterated regional spellings like 'kitna hai' instead of 'कितना है'. Captain reads all of it without a translation layer and replies in whichever script the customer opened with, so the chat never feels machine-translated.
Bhaiya order #4421 kitna time lagega?
Hindi + English · Latin scriptAapka order #4421 kal sham tak pahunch jaayega — same script mein reply. 📦
Handoff that humans actually want
When Captain escalates, the human opens the same thread with the full transcript pinned, the customer's intent summarised, and the next suggested action already queued. No one has to type 'could you repeat that?' — the customer stays in flow.
Intent summary
Damaged item on order #4421 — customer wants a replacement. Eligible. Payment verified.
“Hi, I've approved a free replacement for #4421 — it ships today. Anything else?”
Captain handles the obvious. Your team handles what matters.
WhatsApp, Email, Instagram, Messenger, Telegram and more land in one shared inbox. Captain triages and resolves the routine, and every escalation arrives with the full transcript, the intent summarised, and the next best action already queued — so the human never starts cold.
Channels
- WhatsApp12
- Email8
- Instagram5
- Messenger3
- Telegram2
- Line1
- TikTok1
- JCJessica Chen2m
Is order #4421 shipped yet?
WhatsApp2 - MWMarcus Williams5m
About the subscription renewal…
Email1 - ARAshley Rodriguez12m
DM'd you about the linen set…
Instagram
142
Conversations
2m
Avg first reply
89
Resolved
A real help desk, not just a bot
Captain operates inside the guardrails your team already relies on — so autonomy never means a loss of oversight.
Macros
One-click multi-step actions — apply a tag, send a reply, update the CRM and close — in a single click, run by Captain or your team.
Canned Responses
Saved replies for the questions you answer every day, available to both Captain and your human agents.
SLA policies
Set first-response and resolution targets; Captain works to them and escalates before they breach.
Custom Roles
Scope exactly which apps, actions and conversations each teammate — and Captain — is allowed to access.
Audit Logs
Every lookup, action and handoff is logged — who, what, when and why — and exportable for compliance.
Wallet billing
One pay-as-you-go balance across SMS, WhatsApp, email, voice and AI actions. No per-seat fees, unlimited agents.
The conversations every Indian business has
E-commerce & D2C
Order status, returns, COD confirmations, refunds and cart recovery
Banking & Fintech
Product FAQs, statement requests, KYC step-by-step in regional languages
Healthcare
Appointment FAQs, prep instructions, lab report pickup flows
Education & coaching
Admissions, fee reminders, class timings, parent Q&A
SaaS & B2B
Triage tickets, detect churn signals, surface upsell-ready accounts
Any support team
Replace the 'type MENU for options' flow with a real conversation
Captain AI vs WATI, AiSensy & a DIY GPT bot
Most WhatsApp tools bolt an AI add-on onto a flat-fee SaaS and gate it behind higher tiers. A raw GPT bot can talk but can't safely act. Here's where each option actually lands.
| Feature | Captain AI | WATI | AiSensy | DIY GPT bot |
|---|---|---|---|---|
| AI agent on the core plan (not a higher tier) | Partial | Partial | ||
| Takes real actions across 300+ connected apps | Partial | Partial | Partial | |
| 8 Indian languages + code-switching out of the box | Partial | Partial | Partial | |
| Answers only from your approved sources | Partial | Partial | ||
| Detects intent, routes and escalates automatically | Partial | Partial | ||
| Macros, canned responses, SLAs & roles built in | Partial | |||
| Audit log of every AI action | Partial | Partial | ||
| SMS + WhatsApp + email + voice from one vendor | ||||
| Pay-as-you-go, no monthly platform fee | Partial | |||
| Priced per message, not per agent seat | Partial | |||
| Live in an afternoon, no engineering team |
Based on public pricing and documentation as of June 2026. WATI starts at ₹2,499/month and AiSensy at ~₹999/month — both WhatsApp-only, with AI agent features on higher-tier plans. A 'DIY GPT bot' means wiring an LLM API to WhatsApp yourself.
One REST API, one token — same stack as the rest of SMSLocal
Endpoint
POST /v1/agents/respond
Webhooks
Inbound · handoff · action events
Knowledge
PDF · DOCX · CSV · URL
Actions
300+ Composio app connectors
Auth
OAuth 2.0 bearer tokens
Docs
/developers/api-docs
Common questions
Straight answers, no sales spin.
Captain AI is the AI agent built into the SMSLocal inbox. It answers customer questions from your own knowledge in eight Indian languages, takes real actions across your connected apps (look up orders, update invoices, issue refunds, raise tickets), detects intent and risk, routes and escalates conversations, and hands off to a human with the full context. It runs alongside your team with macros, canned responses, SLAs, roles and audit logs.
Both. Connect your apps via Composio — Razorpay, Shopify, HubSpot, Gmail, Zendesk and 300+ more — and Captain can look up live data and run real actions (Razorpay alone exposes 42, like update order and update invoice). So a 'where is my order' or 'I want a refund' conversation gets resolved, not just acknowledged.
WATI and AiSensy are excellent WhatsApp-only SaaS platforms, but both are flat-fee (₹2,499/month and ~₹999/month) and put their AI agent features on higher-tier plans. Captain AI is pay-as-you-go with the agent on the core plan, adds SMS, email and voice from the same vendor and invoice, charges per message instead of per seat, takes real actions across 300+ apps, and logs every action to an audit trail.
You set rules per intent, entity, customer tag or time window — common triggers are refunds, complaints, VIP accounts, or after-hours. Captain pauses and pings your team, and the human opens the same thread with the full transcript pinned, the intent summarised, and a suggested reply ready.
Captain answers only from sources you approve and every reply traces to its source document. When it isn't confident it follows the fallback you configure — escalate, ask a clarifying question, or quote the closest source and offer a human. It never invents a policy or price.
Yes. Custom Roles scope exactly which apps, actions and conversations Captain (and each teammate) can access, SLAs govern timing, and every lookup and action is written to an exportable audit log — so autonomy stays inside your guardrails.
Yes. Captain attaches to your existing WhatsApp Business API number; there is no separate chatbot number and no customer-facing migration. It works across your SMS, email and voice channels too.
Pay-as-you-go from a single wallet — per resolved conversation on top of Meta's standard WhatsApp fees, with no per-agent monthly platform fee and unlimited agent seats. See the pricing page for current rates.
Conversations are TLS-encrypted, the knowledge base is workspace-isolated, every answer traces to a source document, and every action Captain takes is logged. For banking and healthcare we also offer audit log exports and on-request data-retention controls.
Put Captain AI on your support inbox today.
Connect your apps so it can actually resolve requests, train it on your docs in an afternoon, let it reply in eight Indian languages, and hand off to your team only when it matters.