ShopifyTrack
“Where is my order?”
Looks up the shipment and shares live tracking.
Captain AI · Agentic AI platform
Agentic AI that gets the work done.
Captain plans, acts and reports inside your CRM, payments and helpdesk apps, so customers get an outcome instead of a hand-off.
“Refund order #1042 and email me the invoice.”
Resolved. Six actions done, no ticket needed.
Agentic AI vs chatbot
A chatbot says, “I’ve raised a ticket for you.”
An agent says, “Refund sent. Invoice in your inbox.”
How agentic AI works
You set the rules once. Captain does the work every time.
You, once
- Connect an app with one-click OAuth.
- Give Captain a role: look up only, or look up and change.
- Set the amounts and actions that need a person's approval.
Captain, on every request
1Understands
Reads the request on WhatsApp, SMS, email or voice and works out the goal.
2Plans
Chooses which apps to use and in what order, inside its role.
3Acts
Reads live data and makes real changes in your apps, step by step.
4Verifies
Checks the result, replies to the customer and writes the audit log.
Agentic AI integrations
300+ business apps your AI agent already works in.
One-click OAuth. Captain reads live data and takes action in the tools your team runs today.
Also in the catalog: HR and recruiting, Developer tools, Documents and files, Project management, Scheduling, Analytics, Marketing, Workflow automation, AI and machine learning.
Agentic AI use cases
Six everyday requests, each ending in an action.
Reverse
“I was charged twice.”
Finds the duplicate payment and refunds it.
Book
“Can someone call me about pricing?”
Creates the lead and books the call slot.
File
“Did you get my documents?”
Stores them and alerts the right team channel.
Raise
“The checkout page is broken.”
Opens an issue with the details attached.
Check
“How many leave days do I have?”
Reads the balance and offers to apply for leave.
AI agent permissions and audit log
You decide how much Captain does alone.
An example refund rule. Change the amounts to fit your business, per app and per role.
Order #1042 · ₹399
Up to ₹500
Captain acts alone
Refunds, status updates and lookups finish on their own, and the customer hears back within seconds.
₹500 to ₹5,000
A manager approves
Captain prepares the action and holds it. One tap from a person and it goes ahead.
Above ₹5,000
A person takes over
Captain hands the full context to your team and stays out of the way.
Allowed or blocked, every step is written to the audit log with who, what, when and which app, so you can review any conversation later. Captain also honours your SLA targets before it escalates. Read more on security and compliance.
FAQ
Common questions
Straight answers, no sales spin.
Agentic AI plans and takes actions to reach a goal instead of only generating replies. In customer support, it is an AI agent that reads the request, uses your business apps and completes the task.
Captain AI is SMSLocal's agentic AI for customer support. It connects to 300+ business apps through Composio and acts inside every conversation: looking up the contact, fetching the invoice, updating the order and closing the ticket.
A scripted chatbot deflects with canned answers. Captain reads live data from your apps and runs real write actions end to end, so requests get resolved, not routed.
Apps across 20 categories with one-click OAuth, including HubSpot, Salesforce, Razorpay, Stripe, Shopify, Zendesk, GitHub, Gmail and Slack. You choose what Captain may do in each.
Yes. Custom Roles scope the apps and actions Captain can touch, approval limits hold sensitive actions for a person, every lookup and action goes to an audit log, and it honours your SLA targets before escalating to a human.
WhatsApp, SMS, email and voice from one place, with wallet billing that draws pay-as-you-go from a single balance across every channel and action.
No. Connect your first app with one-click OAuth, scope it with a Custom Role and Captain starts resolving conversations. No code is needed, and most teams are live in minutes.
Keep exploring: AI agents on WhatsApp, voice AI agents, Agent Copilot, the omnichannel inbox and the platform overview.
Give your support team an agent that finishes the job.
Connect one app, set a role and watch Captain resolve its first conversation.