Customer calls, directly inside your support inbox.
Handle inbound and outbound calls without switching tools — phone support, customer context, and conversations in one workspace.
Recent calls
- Jessica ChenIn · 9:41 AM2m 14s
- Marcus WilliamsOut · 8:55 AM5m 02s
- Ashley RodriguezIn · Yesterday1m 47s
- Tyler BrooksOut · Yesterday4m 11s
Your Numbers
- (415) 555-0142SF – LOCAL
- (800) 555-9100TOLL-FREE
Connected
Jessica Chen
00:26Everything your team needs for customer calls.
Phone support that works like the rest of your inbox — contextual, collaborative, fast.
Inbound call
Ringing- Customer calls business number
- Call appears inside SMSLocal inbox
- Agent answers
- Customer history appears
Jessica Chen
3 past conversations · VIP
Call reporting your team will actually read.
Call volume by rep, queue, and campaign — with talk time, first-response, and abandonment built in. Scheduled CSVs land in every inbox, automatically.
This week · Call report
712 calls 14%
Sarah M.
James R.
Priya K.
Chris L.
Avg. talk time
3:42
First-response
4.1s
Abandonment
2.3%
/ 01The honest list
What Voice IS.
Inbox-native calling for teams that live in their conversations — not in a separate phone app.
Included
- Support, sales, or success teams handling 5–200 calls/day
- Teams already using SMSLocal for messaging and chat
- Companies wanting a business number without a per-seat phone system
- Any inbox-first team that wants calls in the same thread
/ 02The honest list
What Voice is NOT.
For full PBX features, keep your existing telephony or pair RingCentral / Dialpad alongside SMSLocal.
Not included
- IVR menus or call trees
- Voicemail boxes per agent
- Call recording & compliance archiving
- Call queues or hold music
- Predictive or power dialing at scale
- Full PBX or contact-center routing
Teams that switched, stayed.
“Click-to-call from any profile means my reps stopped switching tabs. Every call logs itself automatically.”
Amit Rao
Head of Sales · Forge Commerce
“We cut first-response time by 40% in the first week. Having calls and SMS in one place is a game changer.”
Priya Sharma
Head of Support · Meesho
“Onboarding the whole team took under an hour. WhatsApp, calls, SMS — everyone was live the same day.”
Dev Kumar
CTO · RapidShip
“Click-to-call from any profile means my reps stopped switching tabs. Every call logs itself automatically.”
Amit Rao
Head of Sales · Forge Commerce
“We cut first-response time by 40% in the first week. Having calls and SMS in one place is a game changer.”
Priya Sharma
Head of Support · Meesho
“Onboarding the whole team took under an hour. WhatsApp, calls, SMS — everyone was live the same day.”
Dev Kumar
CTO · RapidShip
“Click-to-call from any profile means my reps stopped switching tabs. Every call logs itself automatically.”
Amit Rao
Head of Sales · Forge Commerce
“We cut first-response time by 40% in the first week. Having calls and SMS in one place is a game changer.”
Priya Sharma
Head of Support · Meesho
“Onboarding the whole team took under an hour. WhatsApp, calls, SMS — everyone was live the same day.”
Dev Kumar
CTO · RapidShip
“Click-to-call from any profile means my reps stopped switching tabs. Every call logs itself automatically.”
Amit Rao
Head of Sales · Forge Commerce
“We cut first-response time by 40% in the first week. Having calls and SMS in one place is a game changer.”
Priya Sharma
Head of Support · Meesho
“Onboarding the whole team took under an hour. WhatsApp, calls, SMS — everyone was live the same day.”
Dev Kumar
CTO · RapidShip
Common questions
Straight answers, no sales spin.
Can I use my existing business number?
Yes. Port your current business number into SMSLocal, or get a new local or toll-free number in minutes — your customers keep calling the same line.
Do you support international calling?
Yes. Make outbound calls internationally at transparent per-minute rates, typically 30–40% below traditional telecom pricing.
Can I record calls?
Yes. Call recording and automatic transcription are available, with recordings attached to the customer's conversation.
Is voice included in every plan?
Voice is available on the Starter plan ($19.99/mo) and above. You pay $5/mo per local number, $15/mo per toll-free number, and $0.008/min for outbound.
Do calls appear inside customer profiles?
Yes. Every inbound and outbound call becomes a conversation on the customer's unified timeline, right alongside email, WhatsApp, and live chat.
Do I need another dialer?
No. Click-to-call works from any customer profile — no softphone or dialer app to install.
Bring phone support into your inbox.
A faster way to handle customer calls — voice, built into SMSLocal.