Instagram DMs,
Answered Like WhatsApp
Turn story replies and comments into DMs, answer them with your AI agent, and manage every conversation in the same inbox as WhatsApp and SMS.
Instagram DM
Hey! Does this come in size M? Saw it on your story 👀
Hi! Yes, size M is in stock — here's the direct link to grab it, free shipping on this one 🛍️
Built for D2C brands who sell as much in the comments as they do on the storefront.
1 inbox
Instagram, WhatsApp, and SMS in one agent workspace
Auto
Story replies and comments converted to DMs automatically
24/7
AI agent answers common questions the moment they land
Tagged
Products linked straight from the conversation to checkout
Your customers are DMing you on Instagram — is anyone watching?
For most D2C brands, Instagram is where discovery turns into intent — someone replies to a story, comments "price?" on a reel, or DMs a question about sizing. If that lands in the native Instagram app with no team behind it, you lose the sale before it starts. SMSLocal brings Instagram into the same shared inbox as your WhatsApp and SMS conversations, so nothing sits unread.
Every Instagram touchpoint, covered
From a story reply to a closed sale, without switching apps.
DM automation
Set up auto-replies for FAQs, greeting messages for first-time senders, and quick-reply buttons that route customers to the right answer without waiting on a human.
Story-reply & comment-to-DM automation
Set a keyword — 'PRICE', 'LINK', 'SIZE' — and anyone who comments it on a post or reel, or replies to your story, gets pulled straight into a DM automatically. No one has to dig through a comments thread to find them.
AI agent, same inbox as WhatsApp
Your AI agent answers Instagram DMs the same way it answers WhatsApp — grounded in your catalog and order data, with instant handoff to a human when a conversation needs one.
Catalog & product tagging
Tag products directly in a DM reply so customers can view details or check out without leaving the conversation — built for D2C brands running Instagram as a storefront.
One inbox, one AI agent, every channel your customers actually use
Your support and sales team shouldn't have to log into a separate app for every channel. Instagram conversations show up next to WhatsApp and SMS, with the same customer profile, the same AI agent, and the same quick replies — so switching channels never means switching tools.
Faster first response
AI agent replies the moment a DM lands, day or night
Quick replies built in
Saved answers for sizing, shipping, and returns, one tap away
One shared inbox
Instagram, WhatsApp, and SMS handled by the same team, same view
Sell in the DM
Catalog tags turn a question into checkout without switching apps
Instagram is a channel, not a separate business
Add Instagram to the same omnichannel inbox that already runs your WhatsApp, SMS, and email conversations, and let the same AI agent handle the routine questions across all of them — so growth on Instagram doesn't mean growing your support headcount.
Common questions
Straight answers, no sales spin.
Yes. Set a trigger keyword — or capture every reply automatically — so anyone who replies to your story or comments on a post gets pulled into a DM conversation, where automation or your AI agent can take over from there.
Yes. Your AI agent runs across every connected channel — WhatsApp, Instagram, SMS — grounded in the same catalog, order, and FAQ data, with a consistent handoff to a human agent when needed.
You can tag products from your catalog in a DM reply so the customer sees pricing and a direct link without leaving Instagram — useful for D2C brands turning story and comment traffic into sales.
Yes. Instagram DMs land in the same shared inbox as WhatsApp, SMS, and email, with routing, assignment, and reporting that treat every channel the same way.
Bring Instagram into your real inbox.
Automate story replies and comments, let your AI agent handle the routine questions, and sell straight from the DM.