Messenger Conversations,
Handled Like WhatsApp
Auto-reply to common questions, hand off to a human when it matters, and broadcast to opted-in subscribers — all from the same inbox as your other channels.
Messenger
Is my order #7734 still on track for tomorrow?
Yes! Order #7734 is out for delivery and on track for tomorrow before 6pm. Want the live tracking link?
Messenger conversations, handed off between AI and humans without ever leaving the inbox.
1 inbox
Messenger, WhatsApp, Instagram, and SMS in one workspace
24/7
AI agent answers common questions instantly
Seamless
Handoff to a human agent mid-conversation, no context lost
Opted-in
Broadcasts respect Messenger's subscription rules
Messenger is where a lot of your customers already are — is it wired into your workflow?
Facebook still drives real inbound for Indian brands — page inquiries, ad click-throughs, and repeat customers who message instead of call. Left in Meta's native inbox, those conversations sit disconnected from your order data, your team's other channels, and any automation you've already built for WhatsApp. SMSLocal brings Messenger into the same shared inbox, so it gets the same treatment as everything else.
Messenger, built into the same workflow as your other channels
Automated where it should be, human where it matters, broadcast when you're allowed to.
Automated replies
Answer FAQs, greet first-time senders, and route common requests automatically — so Messenger doesn't need a dedicated person watching it around the clock.
AI agent with human handoff
Your AI agent answers routine Messenger questions grounded in your order and catalog data, and hands off to a human agent instantly — with full context — the moment a conversation needs one.
Broadcast to opted-in subscribers
Send updates, offers, and announcements to subscribers who've opted in within Messenger's messaging window rules — from the same campaign tool you use for WhatsApp and SMS.
One shared inbox, every Page included
Run more than one Facebook Page? Connect all of them and see every Page's Messenger conversations in the same dashboard as WhatsApp, Instagram, and SMS — one login, one set of assignment rules, no switching accounts to check a second Page.
One team, one AI agent, every channel your customers pick
Customers don't think in channels — they message wherever is convenient. Messenger running in the same inbox as WhatsApp and SMS means your team never has to remember which app to check, and your AI agent gives the same accurate answer no matter where the question came in.
Faster first response
Auto-replies and AI agent cover the first message instantly
Clean handoffs
Full conversation context moves with the customer to a human
Opted-in broadcasts
Reach subscribers without breaking Messenger's messaging rules
Consistent answers
Same AI agent, same knowledge base, across every channel
Messenger is another door into the same inbox
Add Messenger to the omnichannel inbox that already runs your WhatsApp, Instagram, and SMS conversations, and let the same AI agent and human team handle it — no new tools, no new logins, no new training for your support team.
Common questions
Straight answers, no sales spin.
Yes. Your AI agent runs across every connected channel — WhatsApp, Messenger, Instagram, SMS — grounded in the same catalog, order, and FAQ data, with consistent handoff rules to a human agent.
Yes, within Meta's Messenger messaging rules for opted-in subscribers. Broadcasts run from the same campaign tool as your WhatsApp and SMS sends, so you plan one calendar instead of three.
The AI agent hands the conversation off to your team instantly, with the full message history and any customer or order context attached — the human agent never starts from a blank screen.
Yes. Messenger lands in the same shared inbox as WhatsApp, Instagram, SMS, and email, with the same routing, assignment, and reporting rules applied consistently across channels.
Yes. If you manage multiple Pages — separate brands, regions, or storefronts — connect all of them and their Messenger conversations show up in the same dashboard, so your team isn't logging in and out of different accounts to keep up.
Bring Messenger into your real inbox.
Automate the routine questions, hand off to a human when it matters, and broadcast to subscribers who've opted in.