Patient messaging that reduces no-shows and improves care.
Appointment reminders, prescription refills, lab result notifications, and chronic-care follow-ups — delivered in the language the patient understands.
Patient touchpoints today
4,218
- Appointment reminderjust now
Reminder: Dr. Iyer tomorrow at 11:00 AM, Apollo Koramangala.
SMSdelivered - Patient Q&A · AI agent2m ago
Namaste, clinic kal Sunday ko 10 se 2 tak open hai. Any other help?
WhatsAppread - Lab reports ready5m ago
Your lab report is ready. View securely: portal.clinic.in/r/XA2
SMSdelivered - Refill reminder9m ago
Priya — your BP medication refill is due on Friday. Order on UPI →
WhatsAppread
No-shows and language barriers quietly tax every clinic.
Missed appointments cost Indian clinics 15–25% of their daily schedule. Lab-result delivery by phone call is slow and error-prone. Care instructions sent only in English reach fewer than half of the patients who actually need them.
What you really need is a messaging layer that speaks the patient's language, respects medical privacy, and integrates with the HIS or EMR you already run — without becoming another system your front-desk has to babysit.
15–25%
of daily clinic schedules lost to no-shows — a direct opportunity for day-before and same-day reminders.
Messaging built around how Indian patients actually communicate.
DLT-compliant SMS for scheduled reminders, secure WhatsApp links for sensitive content, and an AI agent that handles the easy questions so your staff can focus on care.
Appointment reminders
DLT-approved transactional templates, scheduled day-before and same-day, with a WhatsApp follow-up for patients who prefer reading the reminder.
Lab results via secure WhatsApp link
Send a link to your secure patient portal. WhatsApp's end-to-end encryption keeps the message private in transit; the report never lives in the message body.
Multilingual patient reach
SMS in 10+ Indian scripts via Unicode. AI WhatsApp replies in 8 Indian languages today — Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada — with Malayalam, Punjabi, Urdu on the roadmap.
AI-assisted patient Q&A
An AI WhatsApp agent answers common queries (clinic hours, directions, insurance accepted) and hands medical questions to a human clinician with full chat context.
Every patient-facing touchpoint, in one place.
- Appointment confirmation and 24-hour reminders
- Prescription refill reminders
- Lab result ready notifications with secure portal links
- Vaccination schedule and booster reminders
- Post-surgery and chronic-care follow-ups
- Opt-in health tips and wellness campaigns
- Emergency broadcasts to the patient roster
- Insurance pre-authorisation updates
Common questions from hospital and clinic teams.
Can I send lab reports directly inside a WhatsApp message?
Not in the message body. Send a link to a secure patient portal where the patient logs in. This keeps PHI out of any intermediate store and preserves your audit trail.
What about HIPAA compliance?
HIPAA is US-specific. India operates under the DPDPA 2023 framework. SMSLocal runs on India-based infrastructure and signs DPAs with healthcare customers.
Which Indian languages are supported?
SMS supports every major Indian script via Unicode — Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia and more. WhatsApp templates accept 11 Indian languages at the platform level (Meta's capability). Our AI WhatsApp agent replies in 8 Indian languages today — Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, and Kannada — with Malayalam, Punjabi, and Urdu on the near-term roadmap.
Can different clinics or branches share one account?
Yes. Create sub-accounts per branch with their own sender IDs, DLT templates, and budget caps — all under a single master wallet and billing.
Keep exploring.
Other consent-first industries use the same building blocks, and the OTP product is the workhorse under it all.
See it in your industry
Explore products
OTP & Transactional SMS
Priority routes, sub-second delivery, and a ship-today API.
WhatsApp Business API
Broadcasts, AI agents in 8 Indian languages, and a visual flow builder.
Bulk SMS
DLT-compliant campaigns with AI routing and wrong-number detection.
Conversation automation
Auto-reply rules, an AI chatbot, a no-code workflow builder and webhooks, with handoff to a person.
Shared email inbox
Turn your support@ inbox into a shared workspace with assignment, private notes and routing.
Better patient communication starts here.
No plan, no card, no lock-in — and every message is DLT-compliant by default.