All Systems
Operational
Real-time monitoring of SMSLocal's SMS, WhatsApp, Voice, Email, and API infrastructure — updated every 60 seconds.
System heartbeat
All Systems Online
- SMS Delivery99.95%
- WhatsApp API99.97%
- REST API99.99%
- Voice Calls99.93%
- Email Channel99.99%
- Webhooks99.97%
Service status
Real-time health and 90-day uptime for every part of the SMSLocal platform.
Platform performance metrics
Key indicators measured continuously across the SMSLocal infrastructure.
99.97%
Overall Uptime
6-month rolling average
< 280ms
Avg API Latency
p95 across all endpoints
6B+
Messages Delivered
Across all channels
99.99%
Delivery Success Rate
SMS + WhatsApp combined
Historical uptime
Monthly uptime across the platform over the last six months. Hover any bar for the exact figure.
Infrastructure & regions
SMSLocal runs on redundant multi-region infrastructure with automatic failover and zero single points of failure.
Data Regions
Core Infrastructure
Recent incidents & maintenance
Full transparency on every incident and maintenance window. Expand any entry for the details.
Resolved47 minutesSMS delivery delays — US carriers
Some US SMS messages experienced delays of 5–15 minutes due to carrier-side congestion. Messages were eventually delivered and no customer data was lost.
Resolved · 47 minutes
Resolved22 minutesAI Agent elevated error rate
AI Agent experienced increased errors due to upstream API instability. Conversations automatically switched to manual handling until service was restored.
Resolved · 22 minutes
Completed12 minutes downtimeScheduled maintenance — database upgrade
Planned database upgrade maintenance window. Dashboard availability was temporarily affected and all services resumed normally afterward.
Completed · 12 minutes downtime
No active incidents. All services are operating normally.
Live system monitoring.
A real-time pulse on the systems behind SMSLocal — heartbeat, latency, and health across the core platform.
- Health checks every 60 seconds
- Automatic failover and redundant infrastructure
- Independent monitoring from 3 global regions
Our uptime commitment
Every SMSLocal plan is backed by enterprise-grade infrastructure and contractual SLAs.
99.9%
SLA Guarantee
Contractual uptime guarantee for all paid plans
24/7
Monitoring
Round-the-clock automated infrastructure health checks
< 15 min
MTTR
Mean Time to Recovery for critical incidents
How we handle incidents
A clear, consistent process every time — so you always know what's happening and when to expect resolution.
Detection
Automated alerts trigger within 60 seconds of an anomaly being detected across our monitoring stack.
Investigation
On-call engineers are notified immediately and begin root cause analysis.
Updates
Status page is updated every 15 minutes with progress and timeline estimates.
Resolution
Full resolution confirmed and a post-mortem published within 48 hours.
Get status updates.
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Questions about our status or infrastructure?
Our team is here to help — reach us at support@smslocal.in