Keep your customers and guests coming back.
Loyalty offers, reservation confirmations, flash sales, feedback requests, and post-visit follow-up — from one dashboard.
Customer touchpoints today
6,214
- Reservation confirmedjust now
Toit Whitefield — 7:30 PM tonight, table for 4. See you!
WhatsAppread - Loyalty · Gold tier4m ago
You just earned 320 pts. Balance: 2,140. Redeem in app →
SMSdelivered - Flash sale · 4 hrs only7m ago
40% off winter collection till 9 PM — SOHO Koramangala.
SMSdelivered - Post-visit · AI agent14m ago
Thanks for dining with us! How was your experience? 1–5
WhatsAppread
Repeat visits make the margin. Messaging protects them.
Retail and hospitality run on repeat visits. Walk-in data isn't worth much if you can't reach the customer again. Loyalty programmes fail without reliable messaging, and reservation no-shows quietly kill restaurant margins.
The right stack is simple: transactional SMS for booking confirmations, WhatsApp for loyalty and feedback, Quick SMS for that 4-hour flash sale, and an AI agent that picks up every customer chat — even when the floor manager can't.
1 wallet
for every outlet and every channel — loyalty, reservations, flash sales, feedback. No per-brand contracts.
The customer-retention stack for modern retail.
Loyalty messaging, reservation reminders that cut no-shows, flash sales on Quick SMS, and a WhatsApp AI agent that actually follows up on feedback.
Loyalty programme messaging
Point-balance updates, earned-offer alerts, and tier-upgrade notifications — automated from your CRM or POS via API.
Reservation confirmations and reminders
Day-before and 2-hour reminders, sent as DLT-compliant transactional SMS or WhatsApp. No-shows drop by a meaningful margin.
Flash sales and limited-time offers
Launch a 4-hour promo in minutes from Quick SMS — no coding, no integration, just a segmented contact list and a DLT template.
Post-visit feedback with AI follow-up
A WhatsApp survey link goes out after checkout. The AI agent follows up on negative feedback and escalates to a human manager.
Every customer moment worth a message.
Retail customer engagement
- Loyalty point balance and tier updates
- Flash sale and limited-stock alerts
- Birthday and anniversary offers
- Seasonal campaigns (Diwali, Valentine's, New Year)
Restaurant & hospitality service SMS
- Restaurant, salon, and hotel reservation confirmations
- Reservation reminders (day-before and 2-hour)
- Post-visit feedback surveys on WhatsApp
Questions we hear from retail and F&B operators.
Can I tie SMS events to my POS?
Yes — via API triggers or Zapier-style integrations. Every checkout, reservation, or inventory change can fire a message automatically.
Can I send reservation reminders without DND restrictions?
Yes, when they're on transactional templates. Reservation confirmations, table-ready pings, and check-in codes are classified as transactional and are DND-exempt.
How does the AI agent handle negative feedback?
The agent flags negative sentiment automatically and escalates to a human manager. You can configure routing by outlet so the right GM gets the chat, not a shared inbox.
Can I run one account across multiple outlets or brands?
Yes. Create sub-accounts per outlet or brand, each with its own sender ID, templates, and wallet, all rolling up into a single master invoice.
Keep exploring.
Retail, e-commerce, and hospitality converge. WhatsApp Business API does most of the heavy lifting.
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Messaging that drives repeat visits.
Free trial with ₹60 credit. Loyalty, reservations, and flash sales from day one.