WhatsApp Business API with AI agents in 8 Indian languages
Run broadcasts, build visual chatbot flows, and let AI agents handle routine customer queries across eight Indian languages. Zero setup fee, no monthly plan — only pay for the conversations you actually have.
Priya · Customer
Hindi · typing in-language
Flow builder
Support · v3
Incoming WhatsApp
Detect language
AI agent reply
8 languages
Handoff to human?
If refund / angry
Team inbox
Everything WhatsApp-for-business, in one native stack
Broadcast campaigns
Upload a segmented contact list, pick an approved template, and broadcast to thousands with per-message delivery reports. Supports images, PDFs, videos, and location cards.
Visual chatbot builder
Drag-and-drop flow designer. Conditional branches. CRM integration. Publish an AI-powered flow in under an hour without writing a line of code.
Shared team inbox
Multi-agent inbox with assignment, tags, and internal notes. AI handles the first line; humans pick up complex queries. No per-seat licence fees.
AI agents (optional add-on)
Plug an AI agent into the same inbox to deflect 40–60% of repeat queries. Trained only on your docs, replies in whichever Indian language the customer writes in, clean handoff to humans on complex threads.
From Meta verification to first broadcast — same day
- 01Step 1
Sign up free
Create a SMSLocal account. Get ₹60 credit to test WhatsApp end-to-end.
- 02Step 2
Connect your Meta account
Standard Meta Business Manager verification — usually takes under 48 hours.
- 03Step 3
Top up your wallet
Minimum ₹100 (one-time ₹60 signup bonus lands in the same wallet, so your first wallet shows ₹160). Use the balance for broadcasts, AI conversations, or utility messages.
- 04Step 4
Launch
Build your first broadcast, chatbot flow, or AI agent — no monthly plan, no commitment.
Built for how Indian customers actually chat
Conversation-based pricing, transparent and auditable
WhatsApp bills per 24-hour conversation window — utility, marketing, authentication, or service — at Meta's published India rates. We don't mark them up and we don't add a platform fee on top. Your invoice shows the Meta conversation count against every category, with GST added once at the bottom.
Human handoff without handoff pain
The AI answers what it can. Complex queries — returns, escalations, angry customers — get handed off to a human agent with full conversation context already in the shared inbox. No message history lost. No confused customer repeating themselves.
Broadcasting that respects Meta's rules
Templates are created and submitted for Meta approval through the SMSLocal dashboard. Once approved, you broadcast with full delivery tracking. Read receipts, delivery receipts, and failure reasons all surface in one view.
The way your customers already talk — now wired into your systems.
A green-tick verified number, templates that Meta approves, and a single thread that carries the customer from first reply to repeat purchase.
The conversations every Indian business needs to have on WhatsApp
E-commerce
Order confirmations, shipping updates, cart recovery by AI
D2C brands
Launch broadcasts, Diwali sales, AI-handled returns
Banking & Fintech
KYC reminders, account notifications, utility messages
Education
Admissions, fee reminders, parent comms in regional languages
Healthcare
Appointment reminders, prescription refills, follow-up
All industries
Any team that chats with customers on WhatsApp
REST API, webhooks, and template management under one token
Endpoint
POST /v1/whatsapp/send
Webhooks
Inbound + delivery events
Templates
Create, submit, track — via API
Auth
OAuth 2.0 bearer tokens
SDKs
PHP · Java · Python · Node.js · C# · JavaScript
Docs
/developers/api-docs
WhatsApp Business API — the common questions
Do I need Meta verification?
Yes. WhatsApp Business API requires a verified Meta Business Manager account. We help you through it.
How long does WhatsApp go-live take?
Typically 24–48 hours after Meta verification.
Is there a setup or activation fee?
No. Zero setup, zero activation.
Is there a monthly subscription?
No. You pay only for messages you send, at Meta's published rate.
What's the difference between utility, marketing, and service conversations?
Meta bills WhatsApp in 24-hour conversation windows, priced by category. Utility conversations (like order updates and KYC reminders) are cheapest; marketing conversations (promotions) are priced highest; service conversations (when the customer writes first) are free for the first 24 hours. Our dashboard tags every thread automatically and shows the current month's bill broken down by category.
Can I switch from my current WhatsApp BSP?
Yes — number porting is supported. Our team handles the migration.
Does my WhatsApp number stay the same?
Yes. Your existing business number is used.
Can AI conversations hand off to humans mid-chat?
Yes. Set handoff rules in the flow builder and the human agent picks up with full context.
SMSLocal vs other Indian WhatsApp BSPs
| Feature | SMSLocal | WATI | AiSensy | Interakt | Gupshup |
|---|---|---|---|---|---|
| Zero setup fee | Partial | ||||
| No monthly plan required | |||||
| AI agents in 8 Indian languages | Partial | Partial | Partial | ||
| Visual flow builder | |||||
| Shared team inbox | |||||
| Pay-as-you-go wallet | Partial |
Competitor feature sets change — re-verify tick marks before publishing.
What pairs well with WhatsApp Business API.
Layer branded RCS for the richest inbox moment, fall back to SMS when WhatsApp fails, and fire OTPs on the same wallet.
Explore products
See it in your industry
E-commerce
Abandoned-cart recovery, COD confirmation, and order-status loops.
Retail & Hospitality
Loyalty broadcasts, reservations, and catalog-driven WhatsApp flows.
Healthcare
Appointment reminders, lab-report delivery, and consent-first workflows.
Real Estate
Site-visit reminders, lead nurture, and multi-language follow-ups.
Launch WhatsApp in 10 minutes.
Zero setup. Zero monthly plan. Pay only for what you send. ₹60 free credit.