An Agentic AI Copilot Inside
Every Agent's Reply Box
Reply drafting, thread summaries, and knowledge-grounded answers that make your human team faster and more consistent.
Customer
Hi, my order #4821 hasn't arrived yet and it's been 6 days.
Hi! Sorry for the delay — I can see order #4821 is out for delivery and should arrive today. Want me to send you the live tracking link?
The same agentic AI that serves customers now assists your team.
On-brand
Reply drafts your agents can send or edit in one click
5-second
Thread summaries so anyone can pick up context fast
Grounded
Answers pulled straight from your knowledge base
Every channel
Works wherever your team is already replying
The right answer exists somewhere — just not where your agent is looking
Agents lose time rereading long threads, hunting for policies, and rewriting the same answers. A copilot built into the inbox removes that drag so your team resolves faster without sacrificing quality.
Everything your agents need, one keystroke into the conversation
Copilot sits inside every conversation, ready with a sourced answer, a draft, or a summary — never taking over, always assisting.
Drafts replies
Suggests on-brand responses your agents can send or edit in one click — no starting from a blank box on a repeat question.
Summarizes threads
Condenses long conversations into a few lines so anyone can pick up the context fast, whether it's an escalation, a handoff, or a shift change.
Surfaces answers
Pulls grounded answers from your knowledge base, right where the agent is typing — no switching tabs to check a policy or product detail.
Adjusts tone
Rephrases and shifts tone on demand to match the customer and the moment, so replies stay consistent no matter who is typing.
Less time on mechanics, more time on the customer
Agents spend less time on mechanics and more on the customer. New hires ramp faster because the copilot carries your knowledge and tone for them, so quality doesn't dip while someone is still learning the ropes.
No more tab-switching
Answers arrive inside the chat — no separate doc or system to check
Human in control
Every suggestion is a draft — your agent reviews before it sends
Consistent quality
Every reply matches your tone, whoever is typing it
Gets better over time
Learns from every conversation your team resolves
Copilot for humans, AI Agents for automation — one inbox, both
Copilot shares the same agentic AI, data, and guardrails as your customer-facing agent, so human and AI replies stay consistent across every channel — you decide conversation by conversation how much AI handles.
Common questions
Straight answers, no sales spin.
No, it makes them faster and more consistent. Every suggested reply, summary, and answer waits for an agent to review and send — Copilot assists, it doesn't take over the conversation.
Every channel in the inbox — WhatsApp, RCS, SMS, voice, email, and social conversations all get the same copilot, with no separate setup per channel.
Your help center, PDFs, catalog, and website — Copilot pulls grounded answers from the same knowledge base your customer-facing agent uses.
Give every agent an AI copilot.
Drafted replies, thread summaries, and knowledge-grounded answers — connect your inbox and let your team respond faster and more consistently.