All Your Social Conversations,
One Agentic AI Inbox
Instagram and Messenger DMs unified with chat, voice, SMS, and email, answered by agentic AI.
@meera_k
Is this available in size M?
Arjun D.
Can I track my order here?
Farhan S.
Thanks, got my refund!
priya@mail.com
Following up on ticket #204
4 platforms, 1 profile — Meera's Instagram DM, WhatsApp order, and email ticket are all tied to the same customer, same history, same AI agent.
Social support without switching apps.
1 inbox
Social DMs in one inbox
AI
AI answers across platforms
SLA
Routing, SLA, and CSAT
1 record
One customer record
Social conversations scattered across apps are slow to answer
Social conversations scattered across apps are slow to answer and impossible to measure. One inbox brings every DM together with the rest of your channels.
Social channels join the same inbox as everything else
Instagram and Messenger aren't bolted on as an afterthought — they're first-class channels in the same one-view inbox as chat, voice, SMS, and email.
Social in one place
Instagram and Messenger DMs alongside chat, voice, SMS, and email — no switching apps to keep up.
AI that answers
The agentic AI handles routine social questions automatically, freeing your team for what actually needs a human.
Built for operations
Routing, SLA timers, and CSAT for social support at scale — measured like every other channel.
Unified customer
One record so social ties into the customer's full history, wherever they messaged from.
Your team stops juggling apps
Your team stops juggling apps, customers get fast replies wherever they message, and you finally measure social support like every other channel.
Answers everywhere
Same agentic AI, every social and messaging channel
One customer record
Identity merged across platforms automatically
Human handoff
Escalates in-thread with full cross-channel context
Social is part of a platform, not a bolt-on tool
Social is part of a platform that runs your AI, your campaigns, and your numbers, not a bolt-on social tool. SMSLocal treats social as another door into the same house — the same inbox, the same AI agent, the same record, and one set of numbers to report on.
Every DM answered
Instagram and Messenger get the same SLA as chat and email
No repeat questions
AI agent carries context across every channel switch
Consistent answers
One knowledge base powers every platform's replies
One report, not five
Unified analytics across social, chat, and email
Common questions
Straight answers, no sales spin.
Instagram and Messenger today, in one inbox alongside chat, voice, SMS, and email. More social channels are added over time without changing how your team works.
Yes, automatically across platforms. Agentic AI handles routine social questions from your knowledge base, and hands off to a human in the same thread when needed.
Yes, with SLA and CSAT. Social support gets routing, SLA timers, and CSAT scoring, so you can measure it like every other channel.
Unify your social conversations with agentic AI.
Connect Instagram and Messenger alongside chat, voice, SMS, and email — one AI agent, one customer record, every platform.