v3.0.0
Major Release- New
Voice is now generally available
Inbound and outbound calling inside the inbox, on US local ($5/mo) and toll-free ($15/mo) numbers.
- New
Click-to-call from any profile
Dial a customer from their timeline — every call logs itself, no separate dialer.
- New
Call reporting
Volume, talk time, and abandonment by rep, queue, and campaign, with scheduled CSV exports.
- Improved
AI Agent replies in 8 Indian languages
Auto-detects Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, and English.
- Fixed
WhatsApp media renders inline
Images and PDFs now open directly inside the conversation thread.