Everything you need to ship messaging in India.
Help guides, customer case studies, the full SMS glossary, free tools, live system status, and a running changelog — all in one place.
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Help Centre
Step-by-step guides for DLT setup, SMS campaigns, WhatsApp onboarding, OTP routing, billing, and the API.
8 categories · 45+ articles
Customer Stories
Real before/after metrics from Indian fintech, D2C, and EdTech teams using SMSLocal in production.
3 case studies
SMS Glossary
Plain-English definitions for DLT, PE, BSP, Sender ID, DLR, TCCCPR, and every Indian messaging term.
100+ terms defined
Free Tools
Try SMS free with ₹60 credit, learn why SMS bombing is illegal in India, and explore SMS length limits.
2 free utilities
Changelog
Every feature shipped, every bug fixed — with dates, descriptions, and what's coming next on the roadmap.
Updated continuously
System Status
Live platform health, 90-day uptime history, incident reports, and real-time service monitoring.
99.97% uptime · live
Help Centre
Browse by topic
Getting started
Create your SMSLocal account, add INR credits to your wallet, complete DLT registration, and send your first compliant SMS, WhatsApp, or OTP in under fifteen minutes.
6 articles
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
7 articles
WhatsApp Business API
Complete guide to WhatsApp Business API — onboarding, Meta template approval, chatbot flow setup, shared team inbox, quality rating management, and conversation analytics.
6 articles
AI WhatsApp Agents
Train your AI WhatsApp agent on your own knowledge, sync your product catalogue, configure handoff triggers, and serve customers across twelve Indian languages.
5 articles
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover logic, idempotency keys to prevent double-sends, and WhatsApp OTP fallback when SMS is slow or fails.
5 articles
DLT & Compliance
DLT Principal Entity registration, content template submission, TRAI rules, DND preference scrubbing, NCPR compliance, and DPDPA obligations explained for Indian businesses.
6 articles
Billing & Wallet
Wallet top-ups by UPI, card, net banking, and NEFT, auto-emailed GST invoices, configurable auto-recharge, refund and dispute policy, and plan upgrade and downgrade options.
5 articles
API & Integrations
REST API reference, official SDKs for Node, Python, PHP, Go, and Java, signed webhook delivery, sandbox test mode, Shopify app, and Zapier integration guides.
6 articles
Customer Stories
Real results from Indian teams
Nirvaana Capital
Digital lending NBFC
2.3s9.1s
Median OTP delivery time
A mid-sized NBFC replaced a single-operator SMS stack with SMSLocal OTP SMS and WhatsApp fallback, and watched their application-completion rate climb by double digits in eight weeks.
Read storyKaveri & Co.
D2C ethnicwear
3.1x
Abandoned-cart recovery revenue
A two-year-old D2C label moved order notifications, cart recovery, and post-purchase support onto SMSLocal’s WhatsApp Business API stack. Support load fell by 41%; recovered-cart revenue tripled.
Read storySrinivasa Academy
EdTech / coaching institute
under 90s~12 min
Result-day SMS delivery window
A 17-year-old coaching institute moved admissions, results, and parent communications onto SMSLocal. DLT template approval time dropped from six days to fourteen hours; parent engagement on WhatsApp is now nearly 3x of SMS.
Read story