AI WhatsApp Agents
Train your AI WhatsApp agent on your own knowledge, sync your product catalogue, configure handoff triggers, and serve customers across twelve Indian languages.
5 articles
Training your first AI WhatsApp agent
Upload PDFs, website pages, Q&A CSV, or Shopify data as knowledge sources, set a response tone, and your AI WhatsApp agent is indexed and live in under an hour.
4 min readUpdated 06 Mar 2026Syncing your product catalogue to the agent
Connect Shopify or WooCommerce via webhook for sub-minute catalogue sync, or poll Magento every 15 minutes. The agent then answers stock, pricing, and variant questions live.
3 min readUpdated 07 Mar 2026When should the AI hand off to a human?
Set keyword triggers, confidence thresholds, and turn-count limits so your AI agent hands off to a human agent with a full transcript and intent summary attached.
3 min readUpdated 08 Mar 2026Setting up a multilingual AI agent
One agent, twelve Indian languages, zero extra training. The handoff transcript is translated on the fly.
3 min readUpdated 09 Mar 2026Understanding your AI agent analytics
Track deflection rate, CSAT, confidence distribution, and the top ten unanswered questions — the four metrics that drive the biggest weekly gains for your AI agent.
3 min readUpdated 10 Mar 2026
Other help categories
Browse the rest of the help centre.
Getting started
Create your SMSLocal account, add INR credits to your wallet, complete DLT registration, and send your first compliant SMS, WhatsApp, or OTP in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
WhatsApp Business API
Complete guide to WhatsApp Business API — onboarding, Meta template approval, chatbot flow setup, shared team inbox, quality rating management, and conversation analytics.
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover logic, idempotency keys to prevent double-sends, and WhatsApp OTP fallback when SMS is slow or fails.
Still stuck?
Our support team responds within 15 minutes during Indian business hours, seven days a week.