Training your first AI WhatsApp agent
Upload your knowledge sources, pick a tone, and the agent is live in under an hour.
SMSLocal's AI agent combines your documented knowledge (FAQ, policy docs, product catalogue) with the live context of the current conversation to answer customer questions in your voice.
Training inputs it accepts
- PDFs — policies, user manuals, FAQ exports.
- Website pages — paste URLs and we crawl up to 500 pages.
- CSV — structured Q&A pairs from your existing helpdesk.
- Shopify or WooCommerce — auto-sync product catalogue, prices, and stock.
- Notion or Confluence — connect the workspace and pick folders.
After upload, the agent indexes in under fifteen minutes. You get a test console where you can paste real customer messages and see the answer + the source it drew from, before going live.
Browse other help categories
Getting started
Create your account, add credits, and send your first message in under fifteen minutes.
SMS campaigns
Templates, DLT routing, sender IDs, delivery reports, scheduling, and retries.
WhatsApp Business API
Onboarding, template approval, chatbot flows, team inbox, quality rating, and analytics.
OTP & Transactional
Priority routing, retry logic, idempotency keys, carrier failover, and WhatsApp OTP fallback.
Did this article help?
If something isn't clear or the steps don't match what you're seeing, tell us and we'll fix the doc the same day.