Training your first AI WhatsApp agent
Upload PDFs, website pages, Q&A CSV, or Shopify data as knowledge sources, set a response tone, and your AI WhatsApp agent is indexed and live in under an hour.
SMSLocal's AI agent combines your documented knowledge (FAQ, policy docs, product catalogue) with the live context of the current conversation to answer customer questions in your voice.
Training inputs it accepts
- PDFs — policies, user manuals, FAQ exports.
- Website pages — paste URLs and we crawl up to 500 pages.
- CSV — structured Q&A pairs from your existing helpdesk.
- Shopify or WooCommerce — auto-sync product catalogue, prices, and stock.
- Notion or Confluence — connect the workspace and pick folders.
After upload, the agent indexes in under fifteen minutes. You get a test console where you can paste real customer messages and see the answer + the source it drew from, before going live.
Browse other help categories
Getting started
Create your SMSLocal account, add INR credits to your wallet, complete DLT registration, and send your first compliant SMS, WhatsApp, or OTP in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
WhatsApp Business API
Complete guide to WhatsApp Business API — onboarding, Meta template approval, chatbot flow setup, shared team inbox, quality rating management, and conversation analytics.
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover logic, idempotency keys to prevent double-sends, and WhatsApp OTP fallback when SMS is slow or fails.
Did this article help?
If something isn't clear or the steps don't match what you're seeing, tell us and we'll fix the doc the same day.