Syncing your product catalogue to the agent
Connect Shopify or WooCommerce via webhook for sub-minute catalogue sync, or poll Magento every 15 minutes. The agent then answers stock, pricing, and variant questions live.
When your catalogue is live-synced, the agent can answer 'is this in stock', 'what's the price', and 'do you have it in red, size L' accurately in the moment the customer asks.
Sync options
- Webhook-based — Shopify and WooCommerce push updates the moment they happen. Sub-minute accuracy.
- Polling — every 15 minutes, we pull the full catalogue. Good for Magento and custom REST endpoints.
- CSV upload — for one-off or lightly changing catalogues. Manual refresh.
The agent also cites the live product URL in its reply so customers can tap straight through to the product page in a WhatsApp Flow card or button.
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