Understanding your AI agent analytics
Track deflection rate, CSAT, confidence distribution, and the top ten unanswered questions — the four metrics that drive the biggest weekly gains for your AI agent.
The analytics dashboard tells you where the agent is winning, where it is losing, and what to fix next. Check it weekly for the first month, monthly after that.
The four numbers that matter
- Deflection rate — share of conversations the agent resolved without human handoff. Healthy is 55–75%.
- CSAT after AI-only chats — if this is below 4.2/5, tighten your handoff rules.
- Confidence distribution — a right-skewed distribution with most conversations above 0.85 is the goal.
- Top ten unanswered questions — directly feed these into new FAQ documents for the agent to learn from.
Enterprise customers also get cohort analytics — returning customers, first-time buyers, high-LTV — so you can tune tone per segment.
Browse other help categories
Getting started
Create your account, add INR credits, complete DLT registration and send your first compliant SMS, WhatsApp message or OTP — all in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
WhatsApp Business API
Business API onboarding, template approval and categories, broadcast consent rules, quality rating and tiers, and setting up a shared WhatsApp team inbox.
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover, idempotency keys that stop double-sends, and WhatsApp fallback when SMS is slow.
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