Setting up a multilingual AI agent
One agent, twelve Indian languages, zero extra training. The handoff transcript is translated on the fly.
The agent auto-detects the language of each incoming message and replies in the same language using your trained tone. No separate 'Hindi agent' or 'Tamil agent' setup is required.
Languages supported end-to-end
- English, Hindi, Marathi, Bengali, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi, Odia, Assamese.
- Transliterated Hinglish — 'kitne ka hai', 'order kab ayega' etc. — detected as Hindi.
- Mixed-language messages handled gracefully; the agent replies in the primary language.
When the AI hands off to a human agent who doesn't speak the customer's language, the inbox shows the original message plus a translation above it, and your typed reply goes back to the customer in their language automatically.
Browse other help categories
Getting started
Create your account, add INR credits, complete DLT registration and send your first compliant SMS, WhatsApp message or OTP — all in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
WhatsApp Business API
Business API onboarding, template approval and categories, broadcast consent rules, quality rating and tiers, and setting up a shared WhatsApp team inbox.
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover, idempotency keys that stop double-sends, and WhatsApp fallback when SMS is slow.
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