Setting up a multilingual AI agent
One agent, twelve Indian languages, zero extra training. The handoff transcript is translated on the fly.
The agent auto-detects the language of each incoming message and replies in the same language using your trained tone. No separate 'Hindi agent' or 'Tamil agent' setup is required.
Languages supported end-to-end
- English, Hindi, Marathi, Bengali, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi, Odia, Assamese.
- Transliterated Hinglish — 'kitne ka hai', 'order kab ayega' etc. — detected as Hindi.
- Mixed-language messages handled gracefully; the agent replies in the primary language.
When the AI hands off to a human agent who doesn't speak the customer's language, the inbox shows the original message plus a translation above it, and your typed reply goes back to the customer in their language automatically.
Browse other help categories
Getting started
Create your SMSLocal account, add INR credits to your wallet, complete DLT registration, and send your first compliant SMS, WhatsApp, or OTP in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
WhatsApp Business API
Complete guide to WhatsApp Business API — onboarding, Meta template approval, chatbot flow setup, shared team inbox, quality rating management, and conversation analytics.
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover logic, idempotency keys to prevent double-sends, and WhatsApp OTP fallback when SMS is slow or fails.
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