Seven Channels and Agentic AI
in One Shared Inbox
Live agents and agentic AI work WhatsApp, RCS, SMS, voice, email, Instagram, and Messenger from one place.
Where is my order?
Invoice for last month...
Need help with KYC
Missed call — callback needed
Loved the product! Can I...
All 7 channels, one inbox
Stop switching tabs between channels.
7
channels in one view — WhatsApp, RCS, SMS, voice, email, Instagram, Messenger
AI+
Agentic AI handles volume, copilot assists your human agents
SLA
Smart routing, SLA timers, and CSAT tracked on every conversation
1
Customer record — every message, channel, and history in one profile
Context gets lost when every channel lives in its own tool
When WhatsApp is in one app, email in another, and Instagram in a third, your agents spend more time switching tabs than helping customers. Context gets lost at every handoff, and customers end up repeating themselves. One inbox keeps every conversation, and every customer, in a single place.
Everything your team needs to work every channel
Not just a consolidated view — a full-featured workspace built for real support and sales operations.
Every channel, one view
Full conversation history, internal notes, canned responses, labels, and macros — across WhatsApp, RCS, SMS, voice, email, Instagram, and Messenger — in a single shared inbox.
Built for real operations
Smart routing, SLA timers, capacity and scheduling, teams, and permissions — so the right conversation reaches the right agent at the right time, every time.
AI in the inbox
The agentic AI handles routine volume automatically, and the copilot assists your humans with suggested replies, summaries, and context — so no one ever starts a conversation cold.
CSAT and profiles
Satisfaction scores collected on every resolved conversation, tied to contact profiles with full history, tags, and custom attributes — so your team always has context.
Every touchpoint tied to one customer record
A campaign reply, a phone call, and a web chat all land in the same inbox tied to the same customer — so your team sees the full picture before they type a single word. No silos, no context switching, no asking customers to repeat themselves.
Every tool your team already relies on
The inbox comes with the features a real support or sales operation needs — not stripped-down and sold separately.
Smart routing
Rules-based and AI-powered routing to the right team or agent
SLA timers
First-response and resolution targets with breach alerts
Labels & macros
Tag conversations and run multi-step actions in one click
Teams & permissions
Scope access by channel, team, and role
Voice in the inbox
Inbound and outbound calls with full conversation context
Audit logs
Every action logged and exportable for compliance
One platform — not an inbox bolted onto something else
The inbox sits on the same platform as your AI, your numbers, and your broadcasting — so nothing about a customer is ever in a separate silo. A broadcast that drives replies, a bot that escalates, and a human who closes the conversation all work from the same record. No integrations to maintain, no data to sync.
Common questions
Straight answers, no sales spin.
WhatsApp, RCS, SMS, voice, email, Instagram, and Messenger — all seven in a single shared inbox, with the same routing, SLA, and CSAT features across every channel.
SMSLocal is web-based and works in any browser — desktop or mobile. No app to install, no version to keep updated.
Yes — both the agentic AI and the copilot. The AI agent handles routine conversations automatically. The copilot assists your human agents with suggested replies, conversation summaries, and full customer context so they never start cold.
Put every conversation in one inbox.
Connect your channels, bring in the AI, and give your team one place to work every customer — no tab switching, no lost context.