Automate conversations.
Reply instantly. Scale support.
Create smart workflows, automate repetitive replies, and let AI handle customer conversations while your team focuses on the conversations that matter.
Everything you need to automate support.
From keyword-triggered replies to full AI conversations — set it up once and let it run.
Auto Reply Rules
Set up keyword-based rules in seconds. When a customer's message matches, the right answer goes out immediately — day or night.
- Keyword & phrase matching
- Multiple trigger conditions
- Works on every channel
Away Message
Set your business hours once. Outside them, customers get an instant, friendly acknowledgement instead of silence.
- Custom business hours
- Per-channel scheduling
- Threads queued for morning
First Response
Acknowledge every new message the moment it lands, then let an agent take over when the conversation needs a human touch.
- Instant acknowledgement
- Seamless agent handoff
- Full context preserved
AI Chatbot
Build AI-powered conversations trained on your own knowledge base — no code required.
- No-code builder
- Knowledge-base training
- Human agent handoff
Works with your existing stack.
Connect SMSLocal to the tools you already use — e-commerce platforms, CRMs, helpdesks, payment processors, and more.
Powerful automation for developers too.
Drive conversations programmatically with a clean REST API and real-time webhooks — build automations that live anywhere in your stack.
Create conversations
POST /v1/conversations
Send messages
POST /v1/messages
Manage contacts
POST /v1/contacts
Webhook
conversation.created
Webhook
message.received
Webhook
status.changed
Built for every team that talks to customers.
Whether you run a storefront, a clinic, or a SaaS product — SMSLocal Automation fits how your team already works.
E-commerce
Order updates, return requests, and shipping queries handled automatically — before a human even sees the thread.
Healthcare
Appointment reminders, FAQ responses, and patient intake flows — built with HIPAA-aware data handling.
SaaS
Trial onboarding, feature questions, and upgrade nudges run on autopilot while your team focuses on high-value accounts.
Real Estate
Lead capture, tour scheduling, and follow-up sequences without a single manual step.
Education
Enrollment queries, deadline reminders, and student support answered at any hour — even after office hours.
Restaurants
Reservations, order status, and review responses handled in seconds, not hours.
Teams that switched to smarter support.
Real results from support leads, founders, and ops managers who automated their front line.
"Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat."
Vikram Mehta
VP Support, fintech SaaS, Mumbai
"We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good."
Rahul Nair
Founder, LogiTrack, Bengaluru
"The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver."
Neha Joshi
Engineering Lead, Razorpay, Mumbai
"Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat."
Vikram Mehta
VP Support, fintech SaaS, Mumbai
"We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good."
Rahul Nair
Founder, LogiTrack, Bengaluru
"The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver."
Neha Joshi
Engineering Lead, Razorpay, Mumbai
"Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat."
Vikram Mehta
VP Support, fintech SaaS, Mumbai
"We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good."
Rahul Nair
Founder, LogiTrack, Bengaluru
"The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver."
Neha Joshi
Engineering Lead, Razorpay, Mumbai
"Stripe MRR and HubSpot lifecycle sit right on every conversation. One Customer 360 means no more tab-switching mid-chat."
Vikram Mehta
VP Support, fintech SaaS, Mumbai
"We connected Zapier, HubSpot, and WhatsApp in one afternoon. The REST API is clean and the docs are actually good."
Rahul Nair
Founder, LogiTrack, Bengaluru
"The Linear integration converts a chat into a tracked issue in one click. No copy-paste, no lost context — massive time saver."
Neha Joshi
Engineering Lead, Razorpay, Mumbai
Turn every conversation into an automated workflow.
Start with smart replies today and scale customer support with automation and AI.