Billing & Wallet
Top-ups, GST invoices, auto-recharge, refunds, and plan changes.
5 articles
Adding credits to your wallet
UPI, cards, net banking and NEFT. Credits are non-expiring and fully consumable.
2 min readUpdated 22 Mar 2026Setting up auto-recharge
Never run out mid-campaign. Set a threshold and an amount, and we refill automatically.
2 min readUpdated 23 Mar 2026Finding and downloading your GST invoices
Every top-up and every monthly usage cycle generates a GST-compliant invoice. Auto-emailed and on-demand.
2 min readUpdated 24 Mar 2026Refunds and chargebacks
We refund unused credit and mistaken top-ups. We don't refund spent credit except for platform failures.
3 min readUpdated 25 Mar 2026Changing your plan
Upgrade or downgrade at any time. Pro-rated to the day, no termination fees.
2 min readUpdated 26 Mar 2026
Other help categories
Browse the rest of the help centre.
Getting started
Create your account, add credits, and send your first message in under fifteen minutes.
SMS campaigns
Templates, DLT routing, sender IDs, delivery reports, scheduling, and retries.
WhatsApp Business API
Onboarding, template approval, chatbot flows, team inbox, quality rating, and analytics.
AI WhatsApp Agents
Train your agent, sync your catalogue, set handoff rules, and go multilingual.
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