Billing & Wallet
Wallet top-ups by UPI, card, net banking, and NEFT, auto-emailed GST invoices, configurable auto-recharge, refund and dispute policy, and plan upgrade and downgrade options.
5 articles
Adding credits to your wallet
UPI, cards, net banking, and NEFT all accepted. Wallet credits are real INR balance that never expire and are fully usable across SMS, WhatsApp, and OTP sends.
2 min readUpdated 22 Mar 2026Setting up auto-recharge
Set a low-balance threshold and a refill amount — SMSLocal tops up your wallet automatically before it runs dry so no campaign ever stalls or stops mid-send.
2 min readUpdated 23 Mar 2026Finding and downloading your GST invoices
Every top-up and every monthly usage cycle generates a GST-compliant invoice. Auto-emailed and on-demand.
2 min readUpdated 24 Mar 2026Refunds and chargebacks
We refund unused credit and mistaken top-ups. We don't refund spent credit except for platform failures.
3 min readUpdated 25 Mar 2026Changing your plan
Upgrade for a lower per-message rate or downgrade to the next bracket at any time. Changes are pro-rated to the day with no termination fees or minimum-commitment penalties.
2 min readUpdated 26 Mar 2026
Other help categories
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Getting started
Create your SMSLocal account, add INR credits to your wallet, complete DLT registration, and send your first compliant SMS, WhatsApp, or OTP in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
WhatsApp Business API
Complete guide to WhatsApp Business API — onboarding, Meta template approval, chatbot flow setup, shared team inbox, quality rating management, and conversation analytics.
AI WhatsApp Agents
Train your AI WhatsApp agent on your own knowledge, sync your product catalogue, configure handoff triggers, and serve customers across twelve Indian languages.
Still stuck?
Our support team responds within 15 minutes during Indian business hours, seven days a week.