Setting up the WhatsApp team inbox
Set up round-robin assignment, canned replies in multiple languages, away-mode auto-reply, and CRM sync to keep your WhatsApp team inbox reply SLA under a minute.
The team inbox lets multiple agents handle replies from one WhatsApp Business number without stepping on each other. It supports auto-assignment, private notes, tags, canned responses, and full CRM sync.
A good starting setup
- 01Create three inboxes — Support, Sales, and Logistics — even if you start with one team.
- 02Set round-robin assignment with a 10-minute re-assign timeout for no-reply.
- 03Add the 10 most-used canned replies in English, Hindi and your primary regional language.
- 04Enable the away-auto-reply outside business hours so customers know when to expect a human.
- 05Wire the CRM sync so every thread creates or updates a contact in your tool of choice.
After a week, open the inbox analytics and look at your first-reply time. Under 60 seconds during working hours is a healthy benchmark for most Indian businesses.
Browse other help categories
Getting started
Create your SMSLocal account, add INR credits to your wallet, complete DLT registration, and send your first compliant SMS, WhatsApp, or OTP in under fifteen minutes.
SMS campaigns
SMS content templates, DLT routing, sender ID setup, delivery report statuses, bulk campaign scheduling, throttle controls, and automatic retry logic for India.
AI WhatsApp Agents
Train your AI WhatsApp agent on your own knowledge, sync your product catalogue, configure handoff triggers, and serve customers across twelve Indian languages.
OTP & Transactional
Priority routing to the fastest carrier, automatic retry and failover logic, idempotency keys to prevent double-sends, and WhatsApp OTP fallback when SMS is slow or fails.
Did this article help?
If something isn't clear or the steps don't match what you're seeing, tell us and we'll fix the doc the same day.